Here are some answers to the questions we get fairly often.

If you can't find the answer here - drop us a line!


What is Upscale Printable Art?

How does Upscale Printable Art work?

Are the prints customizable? Can I request specific colors or sizes?

Are your artworks exclusive to Upscale Printable Art?

Can I use the purchased prints for commercial purposes?

What if I encounter issues with the website or my order?

Do you offer gift cards?

Art Prints

Are your art prints ready to hang?

What kind of paper do you use for your art prints?

Can I choose a custom size for my art print?

Do the colors of the physical prints match what I see online?

How do I care for and preserve my art print?

Digital Downloads

What do I get if I buy a digital download?

What file formats are available for the downloadable prints?

What are the recommended paper sizes for printing?

Can I print the artwork myself or do I need to use a professional printing service?

Is there a limit to the number of times I can download the files?

How do I access my purchased downloads after payment?

What should I do if I encounter difficulty downloading the file?

Can I share the downloaded files with others?

What is the resolution of the digital files?

Can I request a different file format or size for my digital download?

What if I encounter difficulties printing the artwork myself?

Are the colors of the printed artwork exactly as seen on my screen?

Payments & Security

Your store currency is Rand (ZAR) but I'm from another country - will my payment work?

What payment methods are accepted?

How do I know that my online payment is safe?

Is my personal information secure when making a purchase?

Can I create an account to track my orders and save favorites?

How do I change or reset my password?

Returns & Refunds

What is your refund/returns policy?

What if an item is defective?

How do I report a defective item to get a refund/replacement?

Shipping & Delivery

What shipping methods do you use?

How quickly do you deliver?

How can I track my order?

What if my order is delayed?

Can I change my shipping address after placing an order?

Are there any additional fees for international orders?

What happens if I'm not home during delivery?

Can I combine multiple orders to save on shipping costs?

What packing materials do you use to ensure safe delivery?